Checklist for Application Production Support People
Posted on February 8th, 2008
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What is the dominant process?
Common kinds of outages we can face
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what could slow down a process
What components in the system often change.
Reverting back the changes done.
How do you recover the system if server crashes?
Do you have process diagrams containing server names, job names, job timings?
What are the downstream impacts?
How often do you clean up log files?
Do log files contain meaningful information?
Any scripts needed to quantify the things?
Are processes distributed over different servers?
Any tools needed to get information at one place rather than logging onto different servers.
How are you monitoring the status of production jobs? Any alerts generated?
Do you need a webpage/user interface to simplify life?
Files taking most of the disk space
Processes eating most of the processor time
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